1. Introduction
 At Bright Star LLC (“Company,” “we,” “our,” or “us”), we are committed to providing high-quality automotive spare parts, tyres, and high-value products. If you are not satisfied with your purchase, we offer a refund policy to ensure customer satisfaction.

This policy applies to purchases made through our website https://brightstarspareparts.com/. For any inquiries, please contact us at support@brightstarspareparts.com.

2. Eligibility for Refunds
 Refunds are available under the following conditions:

• The request must be made within 14 days of purchasing the product.
• The product must be unused, in its original packaging, and in resellable condition.
• A valid proof of purchase (e.g., receipt or order confirmation) must be provided.
• If the product is defective or incorrect, and we are unable to provide a suitable replacement.

3. Non-Refundable Items
 The following items are not eligible for refunds:

• Tyres that have been mounted or used.
• Electrical and electronic components once installed.
• Custom or special order products.
• Products that have been damaged due to improper installation or use.
• Items marked as “Final Sale” or “Non-Refundable”.

4. Refund Process

a. Initiate a Refund Request:
 To start the refund process, contact our support team at support@brightstarspareparts.com with your order details and the reason for the refund.

b. Review and Approval:
 Our team will review your request within 7 business days and determine its eligibility. If approved, the refund will be processed accordingly.

5. Refund Method
 Refunds will be issued using the original payment method. Processing times may vary based on the payment provider, but it generally takes 7-10 business days to reflect in your account.

6. Order Cancellation Policy

• Orders may be canceled within 24 hours of purchase if they have not yet been shipped.
• If the order has already been processed or shipped, cancellation is not possible.

7. Contact Us
 For any questions or refund requests, reach out to us:

• Company Name: Bright Star LLC
• Website: https://brightstarspareparts.com/
• Email: support@brightstarspareparts.com
• Phone: +971 56 426 2669
• Address: Sharjah Media City, Sharjah, UAE

We value your trust in Bright Star LLC and strive to provide a seamless and satisfactory shopping experience.